Roles

What Linkfield gives each role in the business.

Start from the people using the system: HSE, supervisors, mechanics, project managers, finance, administrators and owners each get a focused workflow.

Role table

Choose a role to see the relevant modules and workflows.

The role map is built around the current Linkfield workspace: documents, forms, incidents, maintenance, equipment, projects, finance, planning, training, reporting and admin controls.

Safety

HSE / QHSE manager

SDS, incidents, risk forms, corrective actions, training proof and compliance evidence.

Open detail
Operations

Operations manager

Overdue work, site follow-up, resource visibility and recurring issue control.

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Delivery

Project manager

Projects, planning, documents, photos, client records, POs and billing status.

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Field lead

Supervisor / foreman

Daily tasks, forms, incidents, attendance and team progress from mobile.

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Field

Field worker / operator

Assigned work, saved documents, forms, incident reports and evidence capture.

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Maintenance

Mechanic / technician

Maintenance jobs, equipment history, inspections, photos and service evidence.

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Maintenance

Maintenance manager

Requests, asset register, planning, preventive routines and maintenance reporting.

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Assets

Equipment / fleet manager

Equipment register, documents, inspections, photos, actions and lifecycle records.

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Finance

Finance / accounts

Quotes, purchase orders, invoices, receipts, PDFs, project rollups and exports.

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People

HR / training coordinator

Inductions, certificates, renewals, role-based assignments and completion gaps.

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Compliance

Document controller

Version control, document access, read receipts, offline files and auditability.

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Admin

Office administrator

Users, access, forms, imports, announcements, settings and daily workspace hygiene.

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Systems

IT / systems admin

Connectors, integrations, security, access, domain routing and operational checks.

Open detail
Leadership

Owner / general manager

Workspace health, reporting, billing, support, AI usage and rollout governance.

Open detail
External work

Subcontractor / partner

Controlled tasks, forms, project evidence and document access when included in a rollout.

Open detail

HSE / QHSE manager

Safety work gets evidence, owners and closure.

Pressure
SDS, incidents, observations, corrective actions, risk forms and training proof are often split across folders, chats and spreadsheets.
Linkfield gives
Document control for SDS and procedures, mobile incident capture, form templates, corrective tasks, read receipts and training records.
Best modules
Documents, Incidents, Forms, Tasks, Training, Photos, Reporting, AI assistant.
Example
A near miss is reported from mobile, photos are attached, the SDS/procedure is linked, corrective actions are assigned and closure is visible in reporting.
HSE workflowSDS current and acknowledgedIncident evidence attachedCorrective action overdue

Operations manager

Operational work becomes visible before it becomes a problem.

Pressure
Status is buried in calls, messages and separate trackers, so managers discover overdue work late.
Linkfield gives
One view of tasks, incidents, maintenance, planning, documents, attendance, project context and reporting.
Best modules
Tasks, Planning, Maintenance, Incidents, Time Clock, Projects, Reporting, Notifications.
Example
The manager reviews overdue actions, checks live attendance, reallocates work in planning and opens a display dashboard for the weekly meeting.
Operations view12 open actions4 maintenance requests duePlanning clash detected

Project manager

Delivery records stay tied to project scope and billing.

Pressure
Project managers need progress, documents, photos, client records and finance context without rebuilding it manually.
Linkfield gives
Project records linked to documents, tasks, planning, photos, forms, companies, financial documents and exports.
Best modules
Projects, Planning, Tasks, Documents, Photos, Forms, Finance, Contacts.
Example
A project has assigned tasks, scoped documents, inspection forms, site photos, received PO, invoice status and resource allocation in one place.
Project recordPO linked to clientSite photos attachedTasks 78% closed

Supervisor / foreman

The daily field loop is clear: assign, capture, verify.

Pressure
Supervisors coordinate people, forms, defects, documents and last-minute issues while moving around site.
Linkfield gives
Mobile tasks, form submissions, incident reporting, photo evidence, offline documents, team planning and attendance visibility.
Best modules
Tasks, Forms, Documents, Incidents, Photos, Time Clock, Planning, Notifications.
Example
The foreman checks the latest procedure, assigns a correction, submits a pre-start form and verifies who is clocked in for the project.
Supervisor loopPre-start submitted2 tasks reassignedTeam clocked in

Field worker / operator

The phone becomes a simple work surface, not another admin burden.

Pressure
Field workers need current instructions, assigned tasks and fast reporting without searching chats or shared folders.
Linkfield gives
Mobile dashboard, saved documents for offline use, assigned tasks, forms, photos, incidents, maintenance requests and notifications.
Best modules
Dashboard, Documents, Offline, Tasks, Forms, Photos, Incidents, Maintenance, Time Clock.
Example
A worker opens a saved procedure, completes a checklist, uploads a photo and reports damaged equipment before leaving the site.
Mobile workspaceProcedure saved offlineChecklist completedDefect reported

Mechanic / technician

Maintenance work links to the exact asset and evidence.

Pressure
Mechanics need service history, manuals, inspection forms, photos and assigned jobs without relying on memory or paper.
Linkfield gives
Maintenance requests, equipment records, linked manuals, inspection forms, photo evidence, status updates and planning context.
Best modules
Maintenance, Equipments, Documents, Forms, Photos, Planning, Tasks.
Example
A technician opens the equipment record, checks the manual, completes the maintenance form, adds photos and closes the work with notes.
Technician jobManual openedInspection form completeService photo stored

Maintenance manager

Requests, planning and equipment history stop living in separate trackers.

Pressure
Maintenance leaders need to prioritise defects, assign technicians, prove completion and see recurring asset problems.
Linkfield gives
Maintenance dashboards, equipment history, planning, forms, photos, linked documents and reporting by status, priority and project.
Best modules
Maintenance, Equipments, Planning, Forms, Photos, Tasks, Reporting, Time Clock.
Example
The manager triages new requests, assigns work, checks technician load and reviews recurring defects across the equipment register.
Maintenance control5 defects awaiting triageTechnician assignedRecurring fault visible

Equipment / fleet manager

The asset register becomes useful during daily operations.

Pressure
Asset details, manuals, inspection photos and maintenance history are often split between spreadsheets, folders and workshop notes.
Linkfield gives
Equipment references, serials, fleet numbers, site/project links, documents, photos, actions, events, maintenance and inspections.
Best modules
Equipments, Maintenance, Documents, Photos, Forms, Planning, Projects, Reporting.
Example
The fleet manager opens a vehicle, checks linked inspection forms, reviews maintenance due dates and downloads evidence for a client audit.
Asset registerVehicle inspection linkedNext service scheduledEvidence ready

Finance / accounts

Quotes, purchase orders, invoices and receipts are tied to the project.

Pressure
Finance teams need document status, project context, client details, PO references and payment records without duplicate spreadsheets.
Linkfield gives
Financial registers for quotations, purchase orders, invoices and receipts, plus PDF generation, email sending, exports and project rollups.
Best modules
Finance, Projects, Contacts and companies, Reporting, Admin exports.
Example
Finance converts an accepted quotation into a client PO and invoice, records a receipt and sees the project paid/outstanding amount update.
Finance flowPO receivedInvoice emailedReceipt recorded

HR / training coordinator

Training proof becomes easier to assign, find and renew.

Pressure
Training records, certificates, inductions and renewals are often maintained manually and become hard to prove during audits.
Linkfield gives
Training catalogue, role assignments, completion records, certificates, document links, imports, exports and reminders.
Best modules
Training, Documents, Users, Roles, Notifications, Planning, Reporting.
Example
The coordinator assigns an induction to a role, monitors completion gaps and sends reminders before a certificate expires.
Training controlRole assignment sent3 renewals dueCompletion exported

Document controller

People use the current document, and the system proves it.

Pressure
Document controllers need to publish updates, restrict access, track acknowledgement and keep field teams away from obsolete files.
Linkfield gives
Version publishing, current-only user views, categories, project access, read receipts, protected files, offline revalidation and admin reporting.
Best modules
Documents, Read receipts, Access rules, Offline, Training, AI assistant, Reporting.
Example
A new procedure version is published, targeted users acknowledge it and old offline copies are flagged when permissions change.
Document controlVersion 5 publishedRead receipts trackedOffline permission checked

Office administrator

Workspace administration stays operational, not technical.

Pressure
Admins need to onboard users, keep data clean, publish announcements, manage forms and update access without developer help.
Linkfield gives
User management, access rules, app shortcuts, forms, imports, announcements, contacts, settings, logs and owner-managed workspace controls.
Best modules
Admin, Users, Access, Forms, Import/Export, Announcements, Contacts, Apps.
Example
An administrator imports users, assigns roles and projects, activates modules and publishes an announcement for the next site rollout.
Admin workspaceUsers importedAccess rule createdAnnouncement scheduled

IT / systems admin

Integrations and access stay governed inside the workspace.

Pressure
IT needs to know where data is hosted, who can access it, how integrations are secured and how operational checks are run.
Linkfield gives
Workspace routing, connector pages, API keys, webhook auth, audit logs, owner controls, MFA/passkeys support and production checks.
Best modules
Connectors, Integrations, Admin, Access, Audit logs, Owner control center, Security.
Example
IT connects Microsoft or Google services, scopes an API key, reviews webhook delivery logs and confirms owner security settings before rollout.
Systems controlAPI key scopedConnector testedAudit log reviewed

Owner / general manager

Leadership gets rollout, risk and commercial visibility.

Pressure
Owners need to know whether teams are adopting the workspace, what is overdue, where risk sits and what each client/workspace costs.
Linkfield gives
Owner dashboard, client management, billing, support, website leads, control center, AI usage, workspace modules and reporting dashboards.
Best modules
Owner dashboard, Reporting, Finance, Support, Website dashboard, AI owner controls, Control center.
Example
The owner checks active workspaces, reviews support requests, sees website leads, monitors AI usage and confirms operational KPIs for a pilot.
Owner viewWorkspace activeSupport queue clearLead qualified

Subcontractor / partner

External work can be brought into the same evidence trail.

Pressure
Subcontractor updates often arrive through calls, email or chat, detached from the tasks, forms and project evidence they affect.
Linkfield gives
When included in the rollout, managed users can submit forms, complete assigned work, attach evidence and access the documents scoped to them.
Best modules
Tasks, Forms, Documents, Photos, Projects, Messages, Access rules.
Example
A subcontractor completes a site inspection form, attaches photos and updates the assigned corrective task under the project record.
Partner workflowInspection form submittedPhoto evidence linkedTask updated

Role-to-module quick map

RoleBest starting modulesFirst useful workflow
HSE / QHSEDocuments, Incidents, Forms, Tasks, TrainingManage SDS, incident reports, corrective actions and proof of acknowledgement.
Mechanic / technicianMaintenance, Equipments, Forms, Photos, DocumentsOpen asset history, complete service work, attach photos and close the job.
FinanceFinance, Projects, Contacts, ReportingCreate quote, register PO, issue invoice and record receipt against a project.
Project managerProjects, Planning, Tasks, Documents, FinanceTrack site work, document evidence, resource load and billing status.
OwnerReporting, Owner dashboard, Support, AI controlsReview workspace rollout health and identify overdue operational risk.